Refund policy

Return & Refund Policy for Darkloom Clothing

At Darkloom Clothing, we aim to provide quality products and a seamless shopping experience. If you’re not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully, and if you have any questions, contact us directly at rohan@rohansohal.com.

1. Eligibility for Returns

  • Items can be returned within 14 days of receiving your order.
  • To be eligible for a return, items must be unworn, unwashed, and in the original condition with all tags and packaging intact.
  • Please include your order confirmation or proof of purchase when returning items.

2. Non-Returnable Items

  • Gift cards, final sale items, and personalised items are non-returnable.
  • For hygiene reasons, certain items like undergarments cannot be returned.

3. Return Process

  • Step 1: Contact us at rohan@rohansohal.com with your order number and reason for return.
  • Step 2: Once your return request is approved, you will receive instructions on where to send the returned items.
  • Step 3: Pack your items securely and post them to the address provided. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

4. Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the item received was incorrect or defective.
  • We do not offer prepaid return labels at this time.

5. Refund Policy

  • Once we receive your returned item and verify its condition, we will process your refund. This may take up to 7 business days.
  • Refunds will be credited to your original payment method.
  • Please note that shipping costs are non-refundable.

6. Exchanges

  • Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Defective or Incorrect Items

  • If you received a defective or incorrect item, please email us at rohan@rohansohal.com within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

  • If you haven’t received a refund after 7 business days, first check with your bank or payment provider, as processing times may vary.
  • If you still have not received your refund, please contact us at rohan@rohansohal.com so we can assist you.

We strive to ensure your satisfaction with every Darkloom Clothing purchase. If you have any questions or concerns regarding returns, refunds, or exchanges, please don’t hesitate to get in touch at rohan@rohansohal.com.

Thank you for shopping with Darkloom Clothing!